Monday, June 17, 2019
Hawai'i Free Press

Current Articles | Archives

Sunday, January 24, 2016
Tax Is for the Birds
By Tom Yamachika @ 4:01 AM :: 2028 Views :: Taxes

Tax Is for the Birds

by Tom Yamachika, President, Tax Foundation Hawaii

Every so often, we run into a story that reminds us that life shouldn’t be taken so seriously all the time. Here’s one that reminds us that even at the tax office customer service is important. Otherwise some very interesting things can happen.

The Register-Guard in Oregon reports a recent incident involving a 66-year-old taxpayer who, after a meeting with state revenue officials, was in a really fowl mood. So much so, that instead of squawking over the outcome himself he released seven chickens in the revenue office lobby. No word on how the revenue office staff reacted when they saw the poultry running around the premises. (They certainly experienced a “WTF” moment. As in, What the Flock?)

The revenue office called police. (Obviously, fowl play was involved.) An officer responded, as did someone from the animal welfare department. No word on how the revenue office employees reacted when the officers asked them what happened. (Did they have egg on their face?) The officers proceeded to round up the chickens and then took them to a nearby animal shelter.

Representatives of the Greenhill Humane Society, which operates the shelter, didn’t immediately return messages from the press seeking comment. (Perhaps they were having lunch. Fried chicken maybe?)

Neither humans nor birds were harmed during the course of the altercation. The revenue office was not damaged, except that the chickens pooped on a few things. (Some Register-Guard readers remarked that it was tough to distinguish between the chickens’ presents and the revenue office employees—but wait, that’s not true; the employees have badges.)

The revenue office’s spokesman said office employees had prior dealings with the taxpayer and that the taxpayer was “frustrated with the outcome.” (Perhaps this taxpayer remembered that back in the old days, people used to tar and feather the tax collectors. Apparently he ran out of tar.)

No word on whether the chickens were credited to his tax account.

One point we can take away from this story is that it’s critically important for our government employees (and for the rest of us in business) to deliver good customer service, especially when they may be bringing news to the customer that the customer might not want to hear. Was the customer treated like an individual, or was he treated like a nameless bird in a flock? Maybe that was the point the customer here was trying to make.

Certainly, when you or I or a government agency employee are in business and have been in business for a while, we develop specialized knowledge that others will not have. Someone working in a plumbing company may know lots more about pipes and fittings than most normal people. Someone working at a department store may accumulate vast knowledge about brand names, fabrics, and product quality. With that enhanced knowledge, it’s easy to look down upon the rest of us normal people and treat us as if we aren’t human. Customers, of course, think that being treated that way is for the birds. We need to hear the rooster crowing, wake up, and focus on providing a great customer experience.

---30---

Links

TEXT "follow HawaiiFreePress" to 40404

Register to Vote

2aHawaii

808 Silent Majority

808 State Update AM940

ABCDEFG Blog

ACA Signups Hawaii

ACCE

Affordable Hawaii Coalition

ALEC

Alliance Defending Freedom

Aloha Conservative Alliance

Aloha Life Advocates

Aloha Pregnancy Care Center

American Council of Trustees and Alumni

American Mothers of Hawaii

AMVETS-Hawaii

AntiPlanner

Antonio Gramsci Reading List

A Place for Women in Waipio

Audit The Rail

Ballotpedia Hawaii

Better Hawaii 

Blaisdell Memorial Project

Broken Trust

CAFR Hawaii

Castaway Conservative

Children's Alliance Hawaii

Children's Rights Institute

Christian Homeschoolers of Hawaii

Citizens for Recall

Cliff Slater's Second Opinion

Coffee Break

Conservative Forum for Hawaii

CSIS Pacific Forum

DAR Hawaii

DeedySupport.com

DVids Hawaii

E Hana Kakou Kelii Akina

E Māua Ola i Moku o Keawe

Farmers For Choice Hawaii

FIRE

Fix Oahu!

Follow the Money Hawaii

Frank in Hawaii

Front Page Magazine

Frontline: The Fixers

Genetic Literacy Project

Get Off Your Butts!

God, Freedom, America

Grassroot Institute

Habele.org

Hawaii Aganst Assisted Suicide

Hawaii Aquarium Fish Report

Hawaii Aviation Preservation Society

Hawaii Catholic TV

Hawaii Christian Coalition

Hawaii Cigar Association

Hawaii Coalition Against Legalized Gambling

Hawaii ConCon Info

Hawaii Credit Union Watch

Hawaii Crime Victims' Rights

Hawaii Crop Improvement Association

Hawaii Debt Clock

Hawaii Defending Marriage

Hawaii Defense Foundation

Hawaii Families for Educational Choice

Hawaii Family Advocates

Hawaii Family Forum

Hawaii Farmers and Ranchers United

Hawaii Farmer's Daughter

Hawaii Federalist Society

Hawaii Federation of Republican Women

Hawaii Firearm Community

Hawaii Fishermen's Alliance

Hawaii Future Project

Hawaii Gathering of Eagles

Hawaii History Blog

Hawaii Homeschool Association

Hawaii Jihadi Trial

Hawaii March for Life

Hawaii Meth Project

Hawaii's Partnership for Appropriate & Compassionate Care

Hawaii Public Charter School Network

Hawaii Rifle Association

Hawaii Right to Life -- Big Island

Hawaii Right to Life -- Oahu

Hawaii Shield Law Coalition

Hawaii Shippers Council

Hawaii Smokers Alliance

Hawaii State Data Lab

Hawaii Together

Heritage Foundation

HI Coalition Against Legalized Gambling

HIEC.Coop 

HiFiCo

Hiram Fong Papers

Homeschool Legal Defense Hawaii

Honolulu Homeless Crisis

Honolulu Navy League

Honolulu Traffic

Horns of Jericho Blog

House Minority Blog

House Republican Caucus YouTube

HPACC

Hump Day Report

I Vote Hawaii

If Hawaii News

Inouye-Kwock, NYT 1992

Inside the Nature Conservancy

Inverse Condemnation

Investigative Project on Terrorism

Iowa Meets Maui

Jackson v Abercrombie

Jihad Watch

Judgepedia Hawaii

July 4 in Hawaii

Kahle v New Hope

Kakaako Cares

Kau TEA Party

Kauai Co GOP

Keep Hawaii's Heroes

KeyWiki

Land and Power in Hawaii

Legislative Committee Analysis Tool

Lessons in Firearm Education

Lingle Years

Malulani Foundation

Managed Care Matters -- Hawaii

Malama Pregnancy Center of Maui

Mauna Kea Recreational Users Group

MentalIllnessPolicy.org

Middle East Forum--The Legal Project

Mililani Conservatives for Change

Military Home Educators' Network Oahu

Missile Defense Advocacy

MIS Veterans Hawaii

Muslim Brotherhood in America

NAMI Hawaii

NARTH

Natatorium.org

National Christian Foundation Hawaii

National Parents Org Hawaii

National Wind Watch

New Zeal

NFIB Hawaii News

No GMO Means No Aloha

Northwest Economic Policy Seminar

Not Dead Yet, Hawaii

Now What I Really Think

NRA-ILA Hawaii

Oahu Alternative Transport

ObamaCare Abortion Hawaii

Obookiah

OHA Lies

Opt Out Today

OurFutureHawaii.com

Pacific Aviation Museum

Patients Rights Council Hawaii

PEACE Hawaii

People vs Machine

Pritchett Cartoons 

Pro-GMO Hawaii

P.U.E.O.

RailRipoff.com

Rental by Owner Awareness Assn

Republican Party -- Hawaii State

Research Institute for Hawaii USA

Rick Hamada Show

RJ Rummel

Robotics Organizing Committee

Salvage The Rail

Save the Plastic Bag

School Choice in Hawaii

SenatorFong.com

SIFE Remington

SIFE W. Oahu 

Sink the Jones Act

Smart About Marijuana--Hawaii

St Marianne Cope

State Budget Solutions Hawaii

State Policy Network

Statehood for Guam

Tax Foundation of Hawaii

The Harriet Tubman Agenda

The Long War Journal

The Real Hanabusa

Time Out Honolulu

Truth About Trade & Technology - Hawaii

UCC Truths

Union Members Know Your Rights

US Tax Foundation Hawaii Info

Valor in the Pacific

VAREP Honolulu

Waagey.org

West Maui Taxpayers Association

What Natalie Thinks

Whole Life Hawaii

Yes2TMT