Friday, June 05, 2020
Hawai'i Free Press

Current Articles | Archives

Monday, March 05, 2018
Effort to Digitize Records Stopped Cold by Outdated State Computers--But Still Cuts Wait Time for Workers’ Comp Hearings in Half
By Selected News Articles @ 5:58 PM :: 3240 Views :: Hawaii State Government, Health Care, Labor

Three Amigos 2

DLIR’s Three Amigos: Jodie Nakamura, Ryan Mercado and Liam Tobin. Photo courtesy of DLIR.

Local Talent Cuts Wait Time for Workers’ Comp Hearings in Half

From Transform Hawaii Gov, February 26th, 2018

For lives affected by a workplace injury, time is of the essence to resolve bottlenecks in the historically manual, paper-intensive claims process. Three employees of the state Department of Labor and Industrial Relations (DLIR) Disability Compensation Division (DCD) are making progress in enhancing efficiency and in improving the experiences of their end customer which includes employers, insurance carriers and workers injured on the job.

Jodie Nakamura, Ryan Mercado and Liam Tobin — or the “Three Amigos,” as they are known in the division — began the scanning project and helped train their division in utilizing optical character recognition (OCR) technology.

Though scanning paperwork is not groundbreaking on its own, digitization efforts for an organization like the division resulted in both efficiency and in improving the experiences of their end customer. The department maintains a staggering 40,000 active case files and processes more than 22,000 new workers’ compensation claims per year.

Paper work

Thousands of files have been digitized at the state’s disability compensation program. However, they need hardware with capacity for more storage to continue progress.

As a result of the project, the department as a whole was able to cut its clienteles’ hearing wait time in half.

In 2015, the division hired consulting firm Gartner Group to analyze its business procedures.

Gartner’s Disability Compensation Business Process Optimization report identified efficiency issues, bottlenecks, outdated procedures and data sharing challenges. The report also outlined a roadmap to execute the recommended business process changes.

Since then, clear progress was achieved by the Three Amigos; however, due to storage constraints from older technology, the project will be limited until new hardware with additional storage capacity is installed.

“We have worked collaboratively with the Legislature to modernize the Division’s business processes and technology infrastructure,” said DLIR Director Leonard Hoshijo. Still, the state is striving to make government more effective and efficient for our customers, which in this case includes employers, insurance carriers and workers injured on the job.

In 2017, the state Legislature appropriated additional funding to expand the division’s electronic intake of claims and data migration to new hardware. This year, the DLIR is set to post a Request for Proposal to hire a contractor to complete a new Case Management System and will request additional funding for the fiscal year 2019 to complete the work.

As for the “Three Amigos,” all continue to work for the state and have advanced in their division.

Links

TEXT "follow HawaiiFreePress" to 40404

Register to Vote

2aHawaii

808 Silent Majority

808 State Update AM940

ABCDEFG Blog

ACA Signups Hawaii

ACCE

ALEC

Alliance Defending Freedom

Aloha Life Advocates

Aloha Pregnancy Care Center

American Council of Trustees and Alumni

American Mothers of Hawaii

AMVETS-Hawaii

AntiPlanner

Antonio Gramsci Reading List

A Place for Women in Waipio

Astronomy Hawaii

Audit The Rail

Ballotpedia Hawaii

Better Hawaii 

Blaisdell Memorial Project

Broken Trust 

Build More Hawaiian Homes Working Group

CAFR Hawaii

Castaway Conservative

Children's Alliance Hawaii

Children's Rights Institute

ChinaTownWatch.com

Christian Homeschoolers of Hawaii

Citizens for Recall

Cliff Slater's Second Opinion

Coffee Break

CSIS Pacific Forum

DAR Hawaii

DeedySupport.com

DVids Hawaii

E Hana Kakou Kelii Akina

E Māua Ola i Moku o Keawe

Farmers For Choice Hawaii

FIRE

Fix Oahu!

Follow the Money Hawaii

Frank in Hawaii

Front Page Magazine

Frontline: The Fixers

Genetic Literacy Project

Get Off Your Butts!

God, Freedom, America

Grassroot Institute

Habele.org

Hawaii Aganst Assisted Suicide

Hawaii Aquarium Fish Report

Hawaii Aviation Preservation Society

Hawaii Catholic TV

Hawaii Christian Coalition

Hawaii Cigar Association

Hawaii Coalition Against Legalized Gambling

Hawaii ConCon Info

Hawaii Credit Union Watch

Hawaii Crime Victims' Rights

Hawaii Crop Improvement Association

Hawaii Debt Clock

Hawaii Defending Marriage

Hawaii Defense Foundation

Hawaii Families for Educational Choice

Hawaii Family Advocates

Hawaii Family Forum

Hawaii Farmers and Ranchers United

Hawaii Farmer's Daughter

Hawaii Federalist Society

Hawaii Federation of Republican Women

Hawaii Firearm Community

Hawaii Fishermen's Alliance

Hawaii Future Project

Hawaii Gathering of Eagles

Hawaii History Blog

Hawaii Homeschool Association

Hawaii Jihadi Trial

Hawaii March for Life

Hawaii Meth Project

Hawaii's Partnership for Appropriate & Compassionate Care

Hawaii Public Charter School Network

Hawaii Rifle Association

Hawaii Right to Life -- Big Island

Hawaii Right to Life -- Oahu

Hawaii Shield Law Coalition

Hawaii Shippers Council

Hawaii Smokers Alliance

Hawaii State Data Lab

Hawaii Together

Heritage Foundation

HI Coalition Against Legalized Gambling

HIEC.Coop 

HiFiCo

Hiram Fong Papers

Homeschool Legal Defense Hawaii

Honolulu Homeless Crisis

Honolulu Navy League

Honolulu Traffic

Horns of Jericho Blog

House Minority Blog

House Republican Caucus YouTube

HPACC

Hump Day Report

I Vote Hawaii

If Hawaii News

Imua TMT

Inouye-Kwock, NYT 1992

Inside the Nature Conservancy

Inverse Condemnation

Investigative Project on Terrorism

Iowa Meets Maui

Jackson v Abercrombie

Jihad Watch

July 4 in Hawaii

Kahle v New Hope

Kakaako Cares

Kau TEA Party

Kauai Co GOP

Keep Hawaii's Heroes

KeyWiki

Land and Power in Hawaii

Legislative Committee Analysis Tool

Lessons in Firearm Education

Lingle Years

Malulani Foundation

Managed Care Matters -- Hawaii

Malama Pregnancy Center of Maui

Mauna Kea Recreational Users Group

MentalIllnessPolicy.org

Middle East Forum--The Legal Project

Mililani Conservatives for Change

Military Home Educators' Network Oahu

Missile Defense Advocacy

MIS Veterans Hawaii

Muslim Brotherhood in America

NAMI Hawaii

NARTH

Natatorium.org

National Christian Foundation Hawaii

National Parents Org Hawaii

National Wind Watch

New Zeal

NFIB Hawaii News

No GMO Means No Aloha

Northwest Economic Policy Seminar

Not Dead Yet, Hawaii

Now What I Really Think

NRA-ILA Hawaii

Oahu Alternative Transport

ObamaCare Abortion Hawaii

Obookiah

OHA Lies

Opt Out Today

OurFutureHawaii.com

Pacific Aviation Museum

Patients Rights Council Hawaii

PEACE Hawaii

People vs Machine

Pritchett Cartoons 

Pro-GMO Hawaii

P.U.E.O.

RailRipoff.com

Rental by Owner Awareness Assn

Republican Party -- Hawaii State

Research Institute for Hawaii USA

Rick Hamada Show

RJ Rummel

Robotics Organizing Committee

Save Dillingham Airfield

School Choice in Hawaii

SenatorFong.com

SIFE Remington

SIFE W. Oahu 

Sink the Jones Act

Smart About Marijuana--Hawaii

St Marianne Cope

State Budget Solutions Hawaii

State Policy Network

Statehood for Guam

Tax Foundation of Hawaii

The Harriet Tubman Agenda

The Long War Journal

The Real Hanabusa

Time Out Honolulu

Trustee Akina KWO Columns

Truth About Trade & Technology - Hawaii

UCC Truths

Union Members Know Your Rights

US Tax Foundation Hawaii Info

Valor in the Pacific

VAREP Honolulu

Waagey.org

West Maui Taxpayers Association

What Natalie Thinks

Whole Life Hawaii

Yes2TMT