Audit of Neal S Blaisdell Ticket Sales Operations
From Honolulu Auditor, Nov 6, 2020
The audit objectives were to:
- Evaluate the Department of Enterprise Services' process for ticket sales for all admission events held at the Neal S. Blaisdell Center;
- Assess the city's contract with Ticketmaster to determine if the services provided meet local, state and federal guidelines, laws, and regulations as it pertains to ticket sale accessibility to admission events held at the Neal S. Blaisdell Center; and
- Provide recommendations for improving local residents' access to high demand events held at the Neal S. Blaisdell Center.
We found that the Department of Enterprise Services does not have effective policies and procedures in place to actively track and monitor ticket sales to ensure local residents have priority access to ticket sales. Specifically, we found that:
- Insider holds and presales reduced the number of tickets available to the general public and restricts accessibility for local residents;
- Robot sales and bulk online sales do not have a significant impact on local ticket sales and availability;
- The ticket event industry is not federally regulated and currently there are no state or local guidelines that address ticket sales and accessibility to local residents; and
- The Department of Enterprise Services management does not exercise its authority to promote local accessibility through co-promotional agreements and the proper use and implementation of geo limiting ticket sales.