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Thursday, November 7, 2013
Res 13-216: Stop Unfair Water Billing
By Councilmember Kymberly Marcos Pine @ 11:23 PM :: 5530 Views :: Honolulu County, Cost of Living

From Office of Councilmember Kymberly Marcos Pine

Aloha,     November 7, 2013

Our communities are strongly opposed to the Board of Water Supply’s (BWS) unfair billing practices which forced thousands of O‘ahu residents to subsidize the errors caused by BWS' own faulty billing system.

This is why I introduced Resolution 13-216 to prevent BWS from adjusting your old water bills to “back-bill” you when there is a billing mistake. A public hearing on the resolution will be held next Wednesday, November 13th at 10:00 a.m., at Honolulu Hale.

This is a crucial moment and it needs at least six votes to move forward which is why now more than ever that I need your support!

If you, your ‘ohana or a friend have been affected by this unfair billing practice I need you to share your story at the public hearing.

Click here to sign up as a speaker. Even if you cannot attend, your story is crucial to moving Resolution 13-216 forward to the people’s vote. I urge you to express your support by e-mailing your story

To learn more about how BWS' unfair practices have affected our community, watch this KITV special report:

YouTube - KITV - BWS Back-Billing

Share your story and help us stop unfair water billing.


Important travel information for those speaking in person at the hearing:

Please contact my office at 768-5001 or register online through this link to speak at the hearing.

The public hearing will be held in the City Council Chambers on the 3rd floor of Honolulu Hale, located at 530 S. King Street, downtown Honolulu.

Metered parking is available at the Civic Center Parking structure ($1.50 per hour, two hour max, quarters or VISA/Mastercard only). Metered parking is also available on:

  • Punchbowl Street
  • King Street
  • Kawaiaha‘o Street
  • South Street
  • Richards Street

You can also click here to find more Honolulu Hale Parking options.

Resolution 13-216 - Committee Hearing Video

YouTube - Resolution 13-216 Hearing

Click on the link above to listen to the entire discussion, including public testimony on Resolution 13-216 at the Committee on Executive Matters & Legal Affairs hearing held on Tuesday, October 29, 2013. Mahalo to the members of the public who took time out of their busy schedules to testify, in person, in support for the proposed Charter Amendment to end the Board of Water Supply's back-billing policy.


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