DCCA Tech Fail Caused by Politically Connected Bumblers -- business registration backlog hits 40,000
HNN: …The House Consumer Protection and Commerce Committee was told the Department of Commerce and Consumer Affairs is four months and 40,000 filings behind. The delays are affecting real estate deals, nonprofit grants and business startups….
(Hello? Beta site testing before going live. Hello?)
Lawmakers were told the state hired Pacxa, a local computer company, in 2021 on a $2 million contract. Pacxa is part of the Tradewind Group, which is chaired by local business leader Colbert Matsumoto.
(Political connections pay off.)
Pacxa was not experienced with the Salesforce business platform the state wanted, (it got the contract due to political connections) so it hired subcontractors (to do an off-the-shelf install). Two of the subcontractors left the project (because they couldn’t stand working for such geniuses)….
The state was notified of multiple issues in an oversight report in 2023 but (political connections pay off so they) continued working with Pacxa despite multiple false starts….
Salesforce, a national business software company, has sent a team to Hawaii to repair the system free of charge….
(Translation: Some people who actually know what they are doing.)
The Salesforce experts said it will take 11 weeks to get the system running again….
Read … Hawaii business registration backlog hits 40,000 amid system failure | Hawaii News Now
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DCCA PROVIDES UPDATE ON BUSINESS REGISTRATION SYSTEM IMPROVEMENTS
News Release from DCCA, November 10, 2026
HONOLULU — The Hawaiʻi Department of Commerce and Consumer Affairs (DCCA) today outlined steps to improve the state’s business registration system and address processing delays affecting Hawaiʻi businesses.
The new system, launched in July, was developed and deployed by third-party contractors using Salesforce technology.
Following DCCA’s request for support, Salesforce technical specialists assessed the system and identified issues with the application’s design and implementation.
Salesforce is now committing its Professional Services organization, a world-class team of technical experts, to lead the remediation effort at no cost to the state.
Working closely with DCCA, the Salesforce team will focus on addressing those issues and improving the reliability of core business registration functions. DCCA will also continue to process outstanding filings and reduce the backlog as the technical work progresses.
“We understand the frustration these delays have caused for Hawaiʻi businesses and the importance of restoring timely, reliable service,” said DCCA Director Nadine Y. Ando.
“Addressing the backlog remains a priority and we’re working closely with Salesforce to resolve the technical challenges and establish a sustainable path forward.”
Business owners needing assistance with a pending filing may contact the Business Registration Division at 1-844-808-3222 (select option 2). The public may continue to access Hawaiʻi Business Express at https://hbe.dcca.hawaii.gov/.
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